Frequently Asked Questions

How fast does it take to get my order?

All orders are processed within 24-48 hours and package should be received in 5-7 business days (Monday-Friday, excluding holidays). If you would like your package sooner, Priority Express shipping is an option during checkout.

Do you ship internationally?

We do offer international shipping options on our site. For shipping costs, the best way to know how much shipping would be is to go through as if you were ordering and before completing order, determine your shipping costs.

All international orders are final sale. NO exchanges. We offer shipping via DHL and UPS for international orders. Please keep in mind, additional custom fees might apply once received in your country.

We are not able to quote customs/duty fees into your respective country as each one differs. We ask that you research what additional fees might be incurred before placing your order.

What is the Shipping Protection we offer?

Our shipping protection is our solution for your lost, damaged or stolen packages. It’s optional. If you decide to opt-in and pay at checkout, simply “Add Shipping Protection” and you’re covered on any lost or damaged items.

Refund/Exchanges

We pride ourselves on our return policy. We allow returns or exchanges for up to 100 days after purchase. We never charge for shipping, and we never make you go to the post office. We kindly note that all returns and exchanges are subject to a $10 handling fee, which allows us to continue this policy which our customers have found the easiest way to make a return or exchange.

Start a return or exchange here

Have questions or want to get in touch? Email us at info@cynkhair.com